Privacy Policy & Terms of Service

Effective Date: November 08, 2025

D2D No More LLC ("we," "us," or "our") operates as a pay-per-appointment business process outsourcing (BPO) center. This Privacy Policy and Terms of Service govern your use of our services, including appointment scheduling, lead generation, and related outsourcing activities. By engaging our services, you agree to these terms.

1. Services Overview

We provide pay-per-appointment BPO services, connecting clients with qualified leads and scheduling appointments on a per-appointment basis. Clients are charged only for successfully booked and confirmed appointments. We do not guarantee outcomes beyond appointment scheduling and act solely as a facilitation service between you and third-party prospects.

2. Client Information We Collect

To provide our services, we require the following information from clients:

Business name, contact person, email address, phone number, and billing address.
Service preferences (e.g., target industries, appointment criteria, scripting details).
Payment information (processed securely via Stripe; we do not store full card details).
Any additional data necessary for campaign setup (e.g., CRM integration details).

We collect this information directly from you during onboarding, via our website forms, email, or client portal.

3. Third-Party and Prospect Data Handling

Directly Obtained Data (Prospects): We collect prospect data (name, phone, email, company, role) through outbound calling, email campaigns, or lead forms as authorized by your campaign instructions. This data is used solely to schedule appointments and is not sold or shared outside the scope of your service.

Third-Party Data: If you provide pre-qualified lead lists, we process them according to your instructions. We may also source leads from licensed third-party providers (e.g., data brokers) compliant with CCPA, GDPR, and TCPA. All third-party data is verified for consent where required.

Data Processing & Security:

All data is stored in encrypted databases (AES-256 at rest, TLS 1.3 in transit).
Access is restricted to authorized personnel with role-based controls and 2FA.
We comply with applicable data protection laws (CCPA, GDPR where clients are EU-based).
Data is used only for appointment scheduling and performance reporting.

4. Payment Processing & Automatic Billing

Payments are processed securely via Stripe, a PCI DSS-compliant payment processor. We do not store full credit card numbers—Stripe tokenizes and vaults card data.

Clients authorize automatic billing for each confirmed appointment.
Invoices are generated in real-time upon appointment confirmation.
Stored financial details include: last 4 digits of card, expiration date, billing name/address (for reconciliation).
Failed payments trigger retry (3 attempts over 5 days) before service suspension.

5. Cancellation & Refund Policy

No Refunds: All payments for booked appointments are final and non-refundable, as services are rendered at the point of confirmation.

Credits: In cases of qualified disputes (e.g., no-show due to our error, invalid lead), we issue account credits usable toward future appointments. Credits expire after 12 months.

Service Cancellation:

Clients may cancel ongoing campaigns with 48 hours' written notice.
No further appointments will be booked post-cancellation.
Outstanding invoices remain due.

6. Data Retention & Post-Termination

We retain client and prospect data as follows:

Active Clients: Data retained for the duration of service + 5 years post-termination for legal, tax, and audit purposes.
Post-Termination (5-Year Policy): After account closure, we retain minimal data (invoices, appointment logs, basic contact info) for 5 years. All prospect PII is anonymized or deleted within 90 days unless required for compliance.
Clients may request data export or deletion (subject to retention obligations) via written notice.

7. Client Responsibilities

Provide accurate campaign instructions and comply with anti-spam laws (CAN-SPAM, GDPR).
Ensure any provided lead lists include valid consent for contact.
Honor scheduled appointments and notify us of cancellations within 24 hours.
Indemnify us against claims arising from your business practices or data.

8. Promotional Offers & Client Fulfillment Obligations

Client is solely responsible for all promotional offers, discounts, guarantees, or incentives ("Offers") provided to D2D No More LLC for use in marketing, advertising, or appointment-setting campaigns.

By submitting any Offer (via email, portal, script, or otherwise), you represent and warrant that:

The Offer is valid, legally enforceable, and will be honored in full upon presentation by any qualified prospect.
You have full authority to make and fulfill the Offer.
All advertising materials created by us that include your Offer will be based directly on your instructions and submitted content.

D2D No More LLC acts only as a messaging and scheduling agent. We do not create, endorse, or guarantee the terms of any Offer. If you fail to honor an Offer presented by a prospect scheduled through our service, you assume full liability for any resulting claims, disputes, or damages.

We are not responsible or liable in any way, shape, or form for:

Non-fulfillment of your Offers
Customer complaints regarding unfulfilled promotions
Legal claims arising from misleading or inaccurate Offers
Chargebacks, refunds, or penalties tied to Offer non-performance

You agree to defend, indemnify, and hold D2D No More LLC harmless from any third-party claims related to your Offers.

9. Limitation of Liability

We are not liable for prospect no-shows, lead quality beyond agreed criteria, or indirect damages. Total liability shall not exceed fees paid in the prior 3 months. This limitation applies fully to any issues arising from client-provided promotional Offers.

10. Governing Law

These terms are governed by the laws of the Commonwealth of Kentucky, USA. Disputes shall be resolved in the courts of Kenton County, Kentucky.

11. Changes to This Policy

We may update this policy with 30 days' notice via email or client portal. Continued use constitutes acceptance.

12. Contact Us

For privacy inquiries or data requests:
Email: [email protected]
Phone: (323) 238-3015
Mail: D2D No More LLC
Cold Water, KY 41076